OnPay stands out as a highly capable online payroll service, earning accolades for its blend of user-friendly design, comprehensive features, flexible data handling, and transparent, reasonable pricing. It caters effectively to both small and large businesses across numerous vertical industries, offering a robust solution for payroll, HR, and compliance needs.
OnPay offers exceptional value with a straightforward pricing model: $40 per month plus $6 per employee per month, with a one-month free trial available. This transparent approach is a significant advantage in a market where complex pricing tiers are common.
The platform's user experience is a highlight. Its web interface is attractive, intuitive, and quick to navigate, making it simple enough for novices yet powerful enough to handle workforces of hundreds. The design effectively uses color, fonts, and graphics for clarity. OnPay also provides significant built-in guidance, including hundreds of step-by-step guides, alongside free chat, email, and phone support. Trained specialists are available to assist with onboarding, which can be complex, especially when migrating from another system.
Payroll processing with OnPay is flexible, though it lacks a fully automatic payroll run option. Employers can import hours from OnPay’s time tracking tool, integrate with third-party apps, or enter data manually. The system supports W-2 employees and 1099 contractors, unlimited pay schedules, and various pay intervals. Making on-the-fly edits to paychecks during a payroll run is possible without losing your place.
Employee profiles are thorough, capturing all necessary details for accurate payroll, including benefits, compensation, HR information, and withholdings. The employee self-service portal is exceptional, accessible via desktop or a dedicated mobile app (iOS and Android). Employees can view pay stubs, tax documents, job and benefit details, request time off, update personal information, and even access coworker profiles and a space for internal communication.
A significant strength of OnPay is its suite of HR tools, which are included at no extra charge. The HR Dashboard provides an overview of tasks, time off, and pending requests. A standout feature is the "Compliance Checker," an interactive tool that helps businesses assess their compliance status regarding employee benefits, headcount, and other regulations. State-specific payroll guides are also available. OnPay further offers tools for onboarding workflows, task management, and a unique health insurance selection tool (medical, dental, vision) administered by OnPay Insurance Agency, LLC, with licensed brokers available for guidance.
OnPay integrates with popular accounting software like QuickBooks Online, FreshBooks, and Xero (as a certified app partner), as well as third-party time-tracking applications.
The platform provides sufficient reporting capabilities for payroll data, with options to customize reports using multiple filters and export them to Excel or PDF. A custom report designer allows for adding up to 40 data items, though it may have a slight learning curve. A GL Summary report aids in posting payroll balances to accounting software.
Security is robust, featuring AES-256 SSL encryption for data transmission, a secure facility with 24/7 surveillance, real-time data backup, and support for multi-factor authentication.
While OnPay does not offer a dedicated mobile app for employers/administrators, its website is mobile-responsive and functions well on mobile browsers, allowing for tasks like running payroll and accessing HR resources on the go. As mentioned, employees have access to a comprehensive, dedicated mobile app for Android and iOS.
OnPay delivers an outstanding online payroll service that skillfully combines ease of use, a rich feature set, and transparent, affordable pricing, making it an Editors' Choice winner. Its strengths in user experience, free integrated HR tools, robust compliance support, and an excellent employee portal offer significant value for a wide range of businesses, including those in specialized industries. While the absence of a fully automatic payroll feature and a potentially less intuitive custom report designer are minor drawbacks, OnPay remains a top-tier choice for businesses seeking a reliable, user-friendly, and cost-effective payroll and HR solution.
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8.5